When Do I Get My Tips?

Overview

Once you've registered with Fuego, linked to your employer, and created a default payment method, you are ready to start receiving your tips. This article provides an understanding of the different ways that tips can be paid out, based on the settings chosen by your employer. 

 Please note: For guidance on setting up Tip Pay Out you can follow our step-by-step guide here 

Manual 

Some employers will choose to pay out tips manually. Typically daily, but sometimes more or less frequently, managers will log into the Fuego Admin tool behind the scenes and run tip payments for any employee who has a balance owed to them for the current pay period.

This gives your employer opportunity to check that tip values are accurate and ensure all the correct team members are going to be paid.

This option could also be best for your employer if they are importing tips into Fuego from a spreadsheet after working out some tip calculations. 

Automatic

Some employers will have tips scheduled to pay out daily at a set time. Typically this will be early in the morning but can vary depending on the setup. If this is the case you will likely receive your tips at the same time each day and be paid out the total balance shown to you in the Fuego app for the current pay period. 

Remember: Tip values in Fuego take any adjustments made throughout the pay period into consideration so your tip balance will always be reflective of any changes based on the amount of tips owed and paid.

Troubleshooting 

If your tips are set to be paid out manually or automatically and the time period that you are normally paid out has passed, you can first check your tip payment history to confirm if there was an issue with your transaction. 

If your payment has failed it could be because:

• Your card or bank account is currently blocked - you should contact your issuer to review this. If you receive tips to your Fuego Card you can check the status in the Fuego app and call us to help support you
• The card you have linked and set as your default payment account doesn't accept the type of payment we've tried to send. You can try adding the card using the account and routing number so we can send the payment via ACH 
• We are experiencing a rare service issue with Fuego. This can be checked on our status page under 'Hosted in US'

If your payment has not failed, you have a balance, and it is past your usual pay out time, check with your manager.

If you still need support then connect with an agent in the Help Center section of the Fuego app or call us toll-free on 1-855-715-8518.