Setting Up Tip Pay Out

Overview

One of the standout features of Fuego is its versatile 'Tip Pay Out' program, which provides multiple options for receiving your tips to a bank account of your choice. This article guides you through the setup process so that you can be ready to receive your tip payments.

Steps

The following steps must be carried out in order:

Step 1 - Linking to your Employer  - to make sure we are receiving the right data for you

Step 2 - Choosing/Selecting your On-Demand Pay Service - Fuego offers multiple services related to on-demand pay so you may be able to choose which service suits you best. 

Step 3 - Setting up a Default Payment Account - we need to know where to send your tips to. You can choose between the Fuego Visa® Card, a bank account, or a debit card personal to you

Step 1 - Linking to your Employer

Please note: You may have already been auto-linked to your employer if you elected to sign up to Fuego through the banner in your HotSchedules app. If so, you can go straight to Step 2.

When using the Fuego app for the first time, you will be presented with the option to Create an Account.

Part of this process involves 'linking' to your employer.

• During account creation, either search for and select your employer or, if provided, use an invitation code

When you've completed your account creation, the link to your employer will show as 'Pending' until our support team has validated the registration and linked your account. We'll let you know once everything is ready to move to the next steps.

Step 2 - Choosing/Selecting your On-Demand Pay service

Once you have been successfully linked to your employer you will then be able to choose or select the Tip Pay Out service.

• From the home screen, select Set Up On-Demand Pay
• Then select Tip Pay Out

  • If your employer does not offer both options, you may only see 'Tip Pay Out' on this screen. For more information on choosing between the two On-Demand Pay services, please see this article here

Step 3 - Setting up a Default Payment Account 

You will then be prompted to set up a default payment account. There are multiple methods for doing this, all of which are explained below.

• Method A: Linking as a New User
• Method B: Linking via Menu Section
• Method C: Linking via Tip Section

To set a default payment account you must either have linked a personal account (bank or card) or successfully applied for a Fuego Card. 

Please note: If you apply for a Fuego Card and it is your only payment account then your tips will pay out to it by default, being the preferred fee-free option.

Types of Payment Account

The type of accounts available for Tip Pay Out (TPO) are based on your employer's preferences.  You will be able to see any transfer fees before confirming your payment choice. 

The methods that may be available for TPO are as follows:

Fuego Card - Use the Fuego Card to receive your paid tips quickly and without transfer fees
Link to a Debit Card - Link to a debit card you have at another bank. Transfer fees may apply
Link to a Bank- Link to an account that you have at another bank. Transfer fees may apply

For a list of fees and transfer timeframes, please see here.

Important note: If you do not set up a payment account, unpaid tips will be received via payroll at the end of the pay period.

Method A: Linking as a New User

If you have recently registered for Fuego's TPO program, you will see a yellow tile on the main screen with an 'Alert - Set Payment Account' message. 

• Select the red Set Payment Account button
• Then choose to apply for the Fuego Card or link to an alternative debit card or bank account

Method B: Linking via Menu Section

• From the main menu, select Linked Accounts and then Add Account
• Then select the type of account you would like to link

Method C: Linking via Tip Section

• From the app dashboard, select View Tips on your employer tile
• Then, to adjust your tips setup, select the cog icon from the top-right corner

• Select Payment Account
• Then choose to add a new default account (the plus icon) or Set Default Account (for an existing one)

Once you've followed all steps you should be able to receive your tips through Fuego. If you have any questions about our On-Demand Pay services, you can contact the Fuego support team through the Help Center in the Fuego app or by calling us toll-free on 1-855-715-8518. 

The Fuego Visa Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A., Inc. and may be used everywhere Visa debit cards are accepted. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. You should consult your Cardholder Agreement and the Fee Schedule at www.getfuego.com/legal. If you have any questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free 24/7/365 at 1-855-715-8518.